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Numbers of Office and Administrative Support Occupations in Massachusetts

Occupation group

Office and Administrative Support Occupations
Year Number
2004 494,520
2005 491,440
2006 501,780
2007 503,330
2008 505,750
2009 481,630
2010 456,050
2011 448,510
2012 442,640
2013 445,450
2014 446,500
2015 451,490
2016 449,230
2017 448,630
2018 449,020
2019 445,020

Individual occupations

First-Line Supervisors of Office and Administrative Support Workers
Year Number
2004 30,060
2005 29,380
2006 31,990
2007 33,220
2008 35,550
2009 35,540
2010 35,180
2011 34,790
2012 35,120
2013 35,480
2014 35,820
2015 37,230
2016 37,580
2017 38,310
2018 39,360
2019 40,160

Switchboard Operators, Including Answering Service
Year Number
2004 5,180
2005 5,050
2006 4,900
2007 4,460
2008 3,940
2009 3,290
2010 3,200
2011 3,180
2012 3,440
2013 3,260
2014 3,020
2015 2,760
2016 2,340
2017 1,940
2018 1,600
2019 1,270

Telephone Operators
Year Number
2004 1,290
2005 1,270
2007 650
2008 550
2009 590
2011 390
2012 340
2013 420
2014 520
2015 370
2016 340
2017 160
2018 150
2019 200

Communications Equipment Operators, All Other
Year Number
2007 50
2008 50
2009 40
2010 40
2011 60
2012 240
2013 200
2014 170

Bill and Account Collectors
Year Number
2004 8,520
2005 7,560
2006 7,860
2007 8,610
2008 7,840
2009 6,550
2010 5,640
2011 6,210
2012 6,290
2013 5,890
2014 6,510
2015 5,830
2016 6,170
2017 5,550
2018 5,000
2019 4,280

Billing and Posting Clerks
Year Number
2004 13,510
2005 14,040
2006 13,770
2007 13,930
2008 13,010
2009 12,170
2010 11,090
2011 10,710
2012 11,190
2013 11,100
2014 10,810
2015 10,110
2016 9,410
2017 9,510
2018 8,680
2019 9,090

Bookkeeping, Accounting, and Auditing Clerks
Year Number
2004 44,880
2005 44,270
2006 47,280
2007 48,210
2008 48,750
2009 45,530
2010 42,880
2011 41,020
2012 38,940
2013 39,500
2014 38,870
2015 41,720
2016 42,930
2017 45,050
2018 45,570
2019 44,440

Gambling Cage Workers
Year Number
2010 220
2011 0
2019 0

Payroll and Timekeeping Clerks
Year Number
2004 5,490
2005 5,540
2006 5,650
2007 5,520
2008 4,990
2009 4,550
2010 4,260
2011 4,340
2012 4,240
2013 4,140
2014 3,970
2015 3,970
2016 3,760
2017 3,850
2018 3,530
2019 3,170

Procurement Clerks
Year Number
2004 1,420
2005 1,770
2006 1,980
2007 2,140
2008 2,000
2009 1,880
2010 1,460
2011 1,320
2012 1,400
2013 1,550
2014 1,530
2015 1,260
2016 1,220
2017 1,230
2018 1,310
2019 1,170

Tellers
Year Number
2004 14,690
2005 13,840
2006 15,310
2007 14,880
2008 14,510
2009 13,420
2010 12,020
2011 11,880
2012 11,930
2013 11,580
2014 10,950
2015 10,510
2016 10,110
2017 9,790
2018 10,970
2019 10,470

Financial Clerks, All Other
Year Number
2012 420
2013 520
2014 570
2015 790
2016 710
2017 710
2018 470
2019 380

Brokerage Clerks
Year Number
2004 3,300
2005 1,970
2007 0
2008 4,600
2009 3,950
2010 3,040
2011 2,880
2012 1,730
2013 1,970
2014 1,960
2015 1,930
2016 1,850
2017 2,000
2018 1,520
2019 1,390

Correspondence Clerks
Year Number
2004 980
2005 560
2006 730
2007 730
2008 580
2009 350
2010 260
2011 220
2012 230
2013 200
2014 190
2015 150
2016 180
2017 280
2018 270
2019 270

Court, Municipal, and License Clerks
Year Number
2004 1,000
2005 1,060
2006 1,200
2007 1,940
2008 1,910
2009 1,690
2010 1,570
2011 1,400
2012 1,820
2013 1,970
2014 1,990
2015 2,330
2016 2,300
2017 2,530
2018 2,870
2019 3,150

Credit Authorizers, Checkers, and Clerks
Year Number
2004 930
2005 810
2006 870
2007 680
2008 590
2009 720
2010 950
2011 1,040
2012 830
2013 500
2014 430
2015 450
2016 460
2017 480
2018 530
2019 420

Customer Service Representatives
Year Number
2004 50,290
2005 50,220
2006 53,320
2007 54,200
2008 54,490
2009 53,370
2010 47,230
2011 49,080
2012 49,730
2013 52,050
2014 53,580
2015 58,490
2016 61,890
2017 63,630
2018 65,010
2019 65,510

Eligibility Interviewers, Government Programs
Year Number
2005 1,450
2006 2,140
2007 2,030
2008 2,250
2009 1,610
2010 1,580
2011 1,610
2012 1,450
2013 1,380
2014 1,380
2015 2,660
2016 2,610
2017 2,490
2018 2,580
2019 2,430

File Clerks
Year Number
2004 5,320
2005 5,290
2006 5,140
2007 5,190
2008 4,550
2009 3,900
2010 3,160
2011 3,130
2012 2,600
2013 2,350
2014 2,350
2015 2,400
2016 2,060
2017 1,680
2018 1,530
2019 1,330

Hotel, Motel, and Resort Desk Clerks
Year Number
2004 3,180
2005 3,590
2006 3,610
2007 3,660
2008 3,520
2009 2,980
2010 2,890
2011 3,510
2012 3,770
2013 3,780
2014 3,670
2015 3,710
2016 3,760
2017 3,690
2018 3,800
2019 3,870

Interviewers, Except Eligibility and Loan
Year Number
2004 3,500
2005 4,450
2006 5,250
2007 5,820
2008 5,570
2009 5,000
2010 4,340
2011 3,670
2012 3,010
2013 2,720
2014 2,470
2015 2,500
2016 2,820
2017 2,650
2018 3,000
2019 3,280

Library Assistants, Clerical
Year Number
2004 2,890
2005 3,010
2006 2,990
2007 3,060
2008 3,010
2009 3,230
2010 2,910
2011 2,770
2012 2,770
2013 2,950
2014 2,970
2015 2,740
2016 2,650
2017 2,480
2018 1,970
2019 2,040

Loan Interviewers and Clerks
Year Number
2004 2,670
2005 2,890
2006 3,630
2007 3,790
2008 2,960
2009 2,800
2010 2,760
2011 3,130
2012 2,940
2013 2,950
2014 2,840
2015 2,530
2016 2,760
2017 2,330
2018 2,440
2019 2,360

New Accounts Clerks
Year Number
2004 810
2005 910
2006 1,490
2007 1,470
2008 1,530
2009 1,480
2010 1,630
2011 1,520
2012 1,530
2013 1,200
2014 1,190
2015 940
2016 840
2017 690
2018 690
2019 860

Order Clerks
Year Number
2004 5,090
2005 4,900
2006 5,120
2007 4,990
2008 4,670
2009 3,900
2010 3,980
2011 4,550
2012 4,550
2013 4,080
2014 3,430
2015 3,290
2016 2,760
2017 2,530
2018 2,260
2019 2,180

Human Resources Assistants, Except Payroll and Timekeeping
Year Number
2004 3,700
2005 3,710
2006 3,360
2007 3,330
2008 3,210
2009 3,370
2010 3,170
2011 3,120
2012 3,290
2013 3,160
2014 3,160
2015 2,480
2016 2,370
2017 2,380
2018 2,250
2019 2,130

Receptionists and Information Clerks
Year Number
2004 23,270
2005 23,680
2006 25,530
2007 24,450
2008 22,460
2009 20,560
2010 19,330
2011 18,730
2012 18,920
2013 18,670
2014 19,380
2015 19,510
2016 20,380
2017 20,810
2018 20,710
2019 21,240

Reservation and Transportation Ticket Agents and Travel Clerks
Year Number
2004 2,370
2005 2,420
2006 2,470
2007 2,480
2008 3,020
2009 3,020
2010 2,640
2011 2,390
2012 2,710
2013 2,830
2014 3,280
2015 3,110
2016 3,510
2017 3,600
2018 3,290
2019 2,330

Information and Record Clerks, All Other
Year Number
2004 4,400
2005 4,320
2006 3,600
2007 3,090
2008 3,160
2009 2,690
2010 2,780
2011 2,530
2012 2,100
2013 1,680
2014 1,650
2015 1,770
2016 1,610
2017 1,570
2018 1,580
2019 1,790

Cargo and Freight Agents
Year Number
2004 1,350
2005 1,140
2006 1,170
2007 970
2008 1,460
2009 1,230
2010 1,210
2011 1,150
2012 1,100
2013 890
2014 690
2015 830
2016 1,110
2017 1,230
2018 1,400
2019 1,560

Couriers and Messengers
Year Number
2004 2,080
2005 2,230
2006 2,320
2007 2,840
2008 2,290
2009 2,560
2010 2,400
2011 2,720
2012 2,370
2013 2,650
2014 2,490
2015 2,020
2016 2,190
2017 2,240
2018 2,520
2019 2,100

Public Safety Telecommunicators
Year Number
2004 2,520
2005 2,780
2006 2,660
2007 2,700
2008 2,590
2009 2,870
2010 2,750
2011 2,670
2012 2,640
2013 2,810
2014 2,800
2015 2,530
2016 2,550
2017 2,510
2018 2,620
2019 2,540

Dispatchers, Except Police, Fire, and Ambulance
Year Number
2004 3,270
2005 3,450
2006 3,570
2007 3,840
2008 3,920
2009 3,510
2010 3,980
2011 3,590
2012 3,730
2013 3,330
2014 3,550
2015 3,790
2016 3,730
2017 4,050
2018 4,040
2019 4,190

Meter Readers, Utilities
Year Number
2004 730
2005 650
2006 430
2007 640
2008 760
2009 1,050
2010 680
2011 820
2012 720
2013 690
2014 450
2015 670
2016 610
2017 670
2018 570
2019 560

Postal Service Clerks
Year Number
2004 2,750
2005 2,680
2006 2,650
2007 2,540
2008 2,480
2009 2,340
2010 2,170
2011 2,120
2012 2,270
2013 2,160
2014 2,160
2015 2,250
2016 2,370
2017 2,370
2018 2,150
2019 2,230

Postal Service Mail Carriers
Year Number
2004 9,380
2005 9,330
2006 9,230
2007 9,160
2008 9,370
2009 8,960
2010 8,580
2011 8,240
2012 7,920
2013 7,630
2014 7,630
2015 7,890
2016 7,980
2017 8,190
2018 8,190
2019 7,930

Postal Service Mail Sorters, Processors, and Processing Machine Operators
Year Number
2004 6,720
2005 6,410
2006 6,060
2007 5,800
2008 5,280
2009 4,500
2010 3,880
2011 3,900
2012 3,790
2013 3,380
2014 3,380
2015 3,240
2016 3,250
2017 3,350
2018 3,070
2019 3,030

Production, Planning, and Expediting Clerks
Year Number
2004 7,830
2005 6,930
2006 6,330
2007 5,980
2008 6,380
2009 5,960
2010 6,120
2011 6,460
2012 7,180
2013 6,910
2014 6,970
2015 6,420
2016 6,050
2017 5,900
2018 6,690
2019 7,640

Shipping, Receiving, and Inventory Clerks
Year Number
2004 18,000
2005 18,510
2006 18,640
2007 18,850
2008 18,260
2009 16,780
2010 16,710
2011 17,510
2012 17,890
2013 17,640
2014 16,260
2015 15,010
2016 14,630
2017 13,830
2018 14,700
2019 14,330

Weighers, Measurers, Checkers, and Samplers, Recordkeeping
Year Number
2004 1,310
2005 1,120
2006 1,090
2007 980
2008 1,150
2009 1,170
2010 1,080
2011 980
2012 930
2013 1,010
2014 1,280
2015 1,080
2016 910
2017 880
2018 790
2019 1,120

Executive Secretaries and Executive Administrative Assistants
Year Number
2004 42,620
2005 44,050
2006 46,280
2007 43,790
2008 43,400
2009 39,900
2010 35,980
2011 30,660
2012 26,310
2013 25,860
2014 26,670
2015 25,280
2016 23,150
2017 22,310
2018 22,510
2019 23,510

Legal Secretaries and Administrative Assistants
Year Number
2004 7,680
2005 7,540
2006 7,020
2007 5,990
2008 6,650
2009 6,030
2010 6,260
2011 5,430
2012 5,470
2013 5,670
2014 5,600
2015 5,020
2016 4,220
2017 3,920
2018 3,920
2019 4,240

Medical Secretaries and Administrative Assistants
Year Number
2004 17,250
2005 19,960
2006 18,150
2007 18,100
2008 19,290
2009 20,880
2010 21,600
2011 20,590
2012 18,510
2013 20,580
2014 20,880
2015 22,440
2016 22,240
2017 24,440
2018 25,730
2019 25,240

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Year Number
2004 45,800
2005 39,360
2006 38,500
2007 36,770
2008 39,800
2009 39,750
2010 40,680
2011 41,800
2012 45,900
2013 46,840
2014 45,310
2015 44,200
2016 43,310
2017 43,240
2018 41,540
2019 41,790

Data Entry Keyers
Year Number
2004 8,010
2005 6,830
2006 6,490
2007 6,510
2008 5,810
2009 5,060
2010 3,870
2011 3,830
2012 3,730
2013 3,190
2014 3,080
2015 2,650
2016 3,040
2017 2,620
2018 2,570
2019 2,900

Word Processors and Typists
Year Number
2004 2,620
2005 2,430
2006 2,150
2007 1,500
2008 1,390
2009 1,260
2010 1,410
2011 1,320
2012 1,210
2013 1,330
2014 1,290
2015 1,010
2016 860
2017 790
2018 650
2019 580

Desktop Publishers
Year Number
2004 1,020
2005 1,350
2006 1,710
2007 2,130
2008 1,520
2009 870
2010 870
2011 950
2012 720
2013 580
2014 420
2015 550
2016 490
2017 430
2018 360
2019 330

Insurance Claims and Policy Processing Clerks
Year Number
2004 6,720
2005 5,660
2006 6,120
2007 6,770
2008 7,630
2009 7,650
2010 8,140
2011 7,190
2012 6,910
2013 6,290
2014 7,120
2015 7,080
2016 6,900
2017 6,120
2018 6,380
2019 5,790

Mail Clerks and Mail Machine Operators, Except Postal Service
Year Number
2004 4,240
2005 3,470
2006 3,620
2007 3,860
2008 3,870
2009 3,860
2010 3,400
2011 3,020
2012 2,370
2013 2,250
2014 2,080
2015 2,040
2016 2,030
2017 2,170
2018 1,770
2019 1,810

Office Clerks, General
Year Number
2004 60,130
2005 64,080
2006 62,040
2007 65,640
2008 63,760
2009 62,220
2010 59,210
2011 59,360
2012 58,800
2013 60,530
2014 62,030
2015 64,290
2016 63,080
2017 60,620
2018 60,130
2019 56,890

Office Machine Operators, Except Computer
Year Number
2004 2,680
2005 2,200
2006 2,420
2007 2,270
2008 2,490
2009 1,900
2010 2,120
2011 1,860
2012 2,030
2013 1,920
2014 1,830
2015 1,750
2016 1,480
2017 1,260
2018 830
2019 760

Proofreaders and Copy Markers
Year Number
2004 560
2005 890
2006 670
2007 700
2008 450
2009 390
2010 350
2011 610
2012 0
2013 0
2014 490
2015 350
2016 340
2017 360
2018 360
2019 330

Statistical Assistants
Year Number
2004 510
2005 430
2006 580
2007 540
2008 490
2009 520
2010 440
2011 580
2012 660
2013 730
2014 600
2015 580
2016 560
2017 640
2018 680
2019 690

Office and Administrative Support Workers, All Other
Year Number
2006 2,690
2007 1,880
2008 1,990
2009 2,230
2012 1,950
2013 2,500
2014 2,780
2015 2,980
2016 2,770
2017 2,570
2018 1,910
2019 1,720